Art. 1 – Purpose Of The Contract
1.1 – The purpose of this contract is to define the terms under which Globtel Latvia SIA, headquartered in Latvia, hereinafter referred to as “Globtel”, provides its customers with messaging and telecommunications services. These include, but are not limited to, fax-to-email, SMS messaging, and voice telephony services.
1.2 – Globtel’s services are accessible via our official websites at www.globtel.biz and lumisim.com, and via official Globtel mobile applications.
Art. 2 – Duration Of The Contract And Right Of Withdrawal
2.1 – This contract becomes effective upon the activation of any service.
2.2 – For services subject to a paid subscription, the contract duration aligns with the validity period of the purchased plan and may be automatically renewed upon the customer’s express request.
2.3 – For pay-as-you-go services, the contract duration continues until the balance is fully used or expires.
2.4 – Free services may be terminated by either the customer or Globtel at any time without incurring charges.
2.5 – Globtel may terminate paid services at its discretion, with at least seven days’ notice, and will refund unused prepaid service periods or remaining credits. Immediate termination may occur without notice in cases of abuse, fraudulent activity, or abnormal usage.
2.6 – Customers may cancel paid services with seven days’ notice. Fees for periods already used remain payable.
Art. 3 – Access Requirements
3.1 – An active Internet connection is required for using Globtel services.
3.2 – For services involving email delivery, a valid email address is necessary.
3.3 – For telephony or messaging services where sender identification is required, customers must complete validation on www.globtel.biz or lumisim.com. Globtel may suspend or deny services in the absence of such validation.
3.4 – Pay-as-you-go services require advance payment via top-up, which is debited as usage occurs.
3.5 – In the case of services based on eSIM technology, an active Internet connection is essential for completing the eSIM installation process.
3.6 – Activation typically takes place within minutes, up to a maximum of three business days. Delays entitle the customer to request a refund within 15 days via email to support@globtel.biz. Any compensation will be issued as account credit or, upon request, by bank transfer. No compensation is provided for free services.
Art. 4 – Access Credentials
4.1 – Access credentials will be sent to the email address or mobile number provided by the customer.
4.2 – The customer must safeguard their credentials and is solely responsible for any misuse.
Art. 5 – Telephone Numbers
5.1 – Globtel may assign personal telephone numbers to customers for receiving calls and related services.
5.2 – Using Globtel solely to obtain a number for porting to another network is prohibited.
5.3 – Numbers will remain assigned throughout the contract unless prevented by technical limitations, regulatory requirements, or non-compliance with payment obligations.
5.4 – Globtel reserves the right to reassign numbers after contract termination.
5.5 – Number portability is permitted under applicable regulations. Successful porting terminates Globtel’s associated services. Restoring prior service may require a new agreement.
5.6 – For jurisdictions requiring proof of residence, number activation may be delayed pending verification by local authorities, which may take up to two weeks.
Art. 6 – Telephone LINE Usage
6.1 – Assigned numbers support a maximum of two simultaneous calls. Exceeding this limit results in a busy signal.
6.2 – Line congestion may cause busy signals despite Globtel’s best efforts to avoid this.
6.3 – Customised line usage thresholds may be agreed upon in separate contracts.
Art. 7 – Support
7.1 – Support is available via live chat, telephone, and email.
7.2 – Globtel does not provide support for third-party software that we do not supply.
Art. 8 – Right Of Withdrawal
8.1 – Consumers may withdraw from this contract within 14 days by emailing cancel@globtel.biz and including a contact number and bank details for reimbursement.
8.2 – By activating services during the withdrawal period, the customer agrees that Globtel may charge for services rendered up to the time of cancellation.
Art. 9 – Prices And Payment Methods
9.1 – Prices are listed at www.globtel.biz or at lumisim.com and in official applications.
9.2 – Activation occurs upon receipt of payment, including all applicable activation and periodic fees.
9.3 – Renewal of services is available before expiry.
9.4 – Payments may be made using the payment methods listed on our website and in official applications.
9.5 – Invoices are issued post-payment and are available in the customer portal. Invoices sent by email are considered electronic invoices.
Art. 10 – Customer Obligations
10.1 – Services may not be used for unlawful purposes. Violations may result in immediate suspension without compensation.
10.2 – Arbitrage or exploiting traffic for personal or third-party gain (e.g., self-topping or use of premium numbers) is strictly prohibited.
10.3 – Resale of Globtel services is not permitted.
10.4 – The customer remains responsible for how third parties use their services and acknowledges that Globtel may monitor detailed call records.
10.5 – In the event of abnormal traffic or fraud suspicion, Globtel may suspend access without prior notice.
10.6 – Globtel may revoke service if used contrary to laws regulating call centre operations.
Art. 11 – Limitation Of Liability
11.1 – Globtel is not liable for interruptions, errors, or delays in service except in cases of gross negligence or wilful misconduct.
11.2 – Globtel has no control over public telecom infrastructure and disclaims liability for related errors.
11.3 – Globtel is not liable for delays in email delivery once messages are handed over to third-party SMTP servers.
11.4 – Globtel is not liable if the public network fails to reach the customer’s email servers.
11.5 – Globtel is not responsible for VoIP configuration or compatibility issues.
11.6 – Customers shall indemnify Globtel against all liability regarding the content of calls and messages.
11.7 – Reassignment of previously used numbers is permitted and does not incur liability.
11.8 – The customer is responsible for compliance and shall indemnify Globtel against any penalties or third-party claims.
Art. 12 – Confidentiality & Data Protection
12.1 – Globtel will not intercept or access message or call content, except where required by law.
12.2 – Customer data is processed to deliver services and fulfill legal obligations. By entering into a contract with Globtel, the customer acknowledges that Globtel may send service-related communications (e.g., invoices, balance alerts). Marketing communications regarding similar products or services may be sent to existing customers where permitted by law, provided the customer is given a clear opportunity to opt-out at the time of data collection and in every subsequent message.
12.3 – Globtel provides voicemail and SMS archiving services, acting as a data processor on the customer’s behalf. Data retention is determined by the customer.
12.4 – Call metadata may be retained for up to two months (or 30 days for missed calls).
Art. 13 – Shipping Policy
13.1 – Orders ship within 2 to 3 business days. Delays due to high order volumes will be communicated.
13.2 – Shipment confirmations with tracking details will be emailed upon dispatch.
13.3 – Customers are responsible for any import taxes or customs duties.
13.4 – Globtel is not liable for shipping damages or losses. Claims should be filed directly with the carrier.
Art. 14 – Warranty
14.1 – Globtel transfers any applicable manufacturer warranties to the customer. Globtel may choose to repair, replace, or refund defective products. Liability is limited to the purchase price.
No warranty applies to products damaged by misuse, improper handling, or non-compliant installation.
Art. 15 – Contract Amendments
15.1 – Globtel reserves the right to amend these terms with 30 days’ notice. Customers may withdraw from the contract without penalty if they disagree with the changes.
Art. 16 – Refund Policy For Data Esim Services
16.1 – Refunds are considered in cases of: irresolvable technical issues; incorrect purchases not yet used nor installed; device incompatibility; non-activation of lifetime plans; non-receipt of purchased eSIM. Requests must be made within 14 days of purchase.
16.2 – Refunds are not available if more than 1% of the data is consumed or if local laws prohibit digital refunds.
16.3 – Refunds are issued to the Globtel Wallet or to the original payment method.
16.4 – Wallet refunds are processed within 24 hours; payment method refunds within three business days (it may take up to 30 days to appear).
16.5 – Refund requests must be emailed to support@globtel.biz, including the registered email address, plan details, description, and reason.
16.6 – Refunds are full unless deductions are legally required.
16.7 – This policy applies globally, subject to local law.
16.8 – Our support team is available by email or live chat.
16.9 – This policy complies with applicable regulations. Disputes are governed by Globtel’s general terms.
Art. 17 – Unlimited Data Plans (Fair Usage Policy)
17.1 – Certain data plans are marketed as “Unlimited”. Unlimited plans do not include a fixed total data cap; however, they are subject to a Fair Usage Policy.
17.2 – Each Unlimited plan includes a specified amount of high-speed data, as described in the plan details at the time of purchase. Once the high-speed data threshold is reached within the applicable validity period, data speeds may be reduced for the remainder of that period.
17.3 – The applicable high-speed threshold and any reduced speeds are specified in the individual plan description. Network speeds may also vary depending on coverage, country, device compatibility, and network conditions.
17.4 – Any attempt to circumvent speed restrictions or fair usage controls may result in suspension or termination of the Service without refund.
Art. 18 – Marketing And Promotions
18.1 – Consent-Based Marketing: Globtel may send promotional materials regarding new products, discounts, or partner offers only to users who have provided explicit consent.
18.2 – Existing Customer Exception: Notwithstanding Art. 17.1, and in accordance with applicable “soft opt-in” regulations, Globtel may contact existing customers via email regarding products or services similar to those already purchased, provided the customer has not previously opted out.
18.3 – Right to Withdraw: Customers have the right to withdraw marketing consent at any time. This can be done by: Clicking the “Unsubscribe” link in any promotional email. Adjusting notification settings within the Globtel or Lumisim mobile applications. Sending a request to support@globtel.biz.
18.4 – Data Use for Marketing: Marketing data is processed in accordance with our Privacy Policy. We do not sell or lease customer contact lists to third-party advertisers for their independent marketing purposes.